Category: Samples and Data Management
Labels: shipping
Creation date and Author: Merry K., July 23rd 2025
Last Update and Author: Astrid C., July 24th 2025
Related questions:
- If the patient has frozen blocks but the center is unable to store them, can the blocks be collected by Cure51?
- I have used up all the label sheets, what should I do?
- Who is responsible for the customs documents?
- The pick-up slot does not suit the center, what should I do?
- What is the “Pre-pack Inventory Sheet” and how do I fill it out?
- When I print the labels they are not centered, what should I do?
- I have run out of zip bags, what should I do?
- I have used up all the label sheets, what should I do?
- Who are Cure51's shipping partners?
Description
The shipping process has been designed to minimise the burden on centers while ensuring proper handling of samples. Most of the documents needed for transport, including customs documents, are handled by CURE51. However, some specific documents, such as export permits, must be provided by the center itself in coordination with local authorities.
The samples should be prepared in advance and ready when the carrier arrives for pick-up to avoid any delays or unnecessary rescheduling. If this is not possible, the labels and inventory sheets should be printed ahead of time, and the samples should then be prepared immediately before the carrier’s arrival. Even, if the patient has frozen blocks but the center is unable to store them, they can be picked up directly from the storage site by the transporter.
If the pick-up slot is not suitable, it can be declined on the Patient Profile Platform (PPP). Two new options will be provided. If they still do not fit the schedule, CURE51 should be contacted at operations@cure51.com. A slot should only be declined in cases of unavoidable circumstances to ensure the study is kept on track.
The “Pre-pack Inventory Sheet” is provided as a checklist with each zip-lock bag to ensure all samples are present before pre-packing. This document is automatically generated by the Patient Profile Platform (PPP) and is pre-filled. Each sample listed in the zip-lock bag should simply be checked off.
It should be ensured that the label sheet is properly positioned in the printer. Misalignment may cause offset issues. If the problem persists, the Patient Profile Platform support team should be contacted using the question mark widget (“?”) at the bottom right of the platform, and the issue described. Assistance will then be provided by the IT team to resolve it.
A sufficient quantity of zip-lock bags is provided by Cure51. If they run out, your own zip-lock bags may be used to avoid resupply delays and to help prevent any delays in the study.
In terms of labels, Cure51 provides enough labels to meet your needs. If you run out, please contact Cure51 as soon as possible to receive an additional set (operations@cure51.com).
Cure51's shipping partners
World Courrier
Marken
Q&A
I have used up all the label sheets, what should I do?
Cure51 provides enough labels to meet your needs. If you run out, please contact Cure51 as soon as possible to receive an additional set (operations@cure51.com).
I have run out of zip bags, what should I do?
Cure51 provides a sufficient quantity of zip bags. If you run out, you can use your own zip bags to avoid resupply delays. This will help prevent any delays in the study.
When I print the labels they are not centered, what should I do?
Make sure that the label sheet is properly positioned in the printer. Misalignment can cause offset issues. If the problem persists, contact the Patient Profile Platform support team using the question mark widget (“?”) at the bottom right of the platform and describe the issue. Our IT team will assist you in resolving it.
What is the “Pre-pack Inventory Sheet” and how do I fill it out?
The “Pre-pack Inventory Sheet” is a checklist that comes with each zip-lock bag to ensure all samples are present before pre-packing. This document is automatically generated by the Patient Profile Platform (PPP) and pre-filled. Simply check off each sample listed in the zip-lock bag.
The pick-up slot does not suit me anymore, what should I do?
If the pick-up slot doesn’t suit you, you can decline it on the Patient Profile Platform (PPP).
Two new options will be provided. If they still don’t fit your schedule, contact CURE51 at operations@cure51.com. Please only decline a slot in cases of unavoidable circumstances to keep the study on track.
- I cannot store the prepared samples while waiting for transport, what should I do?
Prepare your samples in advance to avoid any delays.
If this isn’t possible, print the labels and inventory sheets ahead of time, then prepare the samples right before the carrier arrives.
It is crucial that samples are ready when the carrier arrives for pick-up to avoid any unnecessary reschedule.
- Who is responsible for the customs documents?
CURE51 handles most of the documents needed for transport, including customs documents. However, some specific documents, such as export permits, must be provided by the center itself in coordination with local authorities.
- If the patient has frozen blocks but the center is unable to store them, can the blocks be collected by Cure51?
Yes, the transporter can pick up the frozen blocks directly from the storage site.